Leading by example requires leaders themselves to practice the same respect and authenticity they expect of their staff when engaging patients.

The Empathic Inquiry approach, designed for conducting patient-centered social needs screenings, can also help professionals reframe organizational engagement with staff by focusing on respect, relationship building, and power sharing. This discussion considers the critical role of leadership in creating patient-centered systems, including reflecting on how leaders can support (or undermine) staff well-being, address the dynamics of power within an organization, and lead with vision through times of crisis.

The California Improvement Network will host this expert-led discussion with Ariel Singer, CHC transformation director at Oregon Primary Care Association, and Laurie Francis, executive director at Partnership Health Center, as they share how the Empathic Inquiry approach applies to leaders and how leaders can embody and demonstrate the values of Empathic Inquiry to promote employee engagement in challenging times.