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The Caring for Providers to Improve Patient Experience (CPIPE) intervention

The “Caring for Providers to Improve Patient Experience (CPIPE)” intervention was developed to improve person-centered maternal care (PCMC) by addressing two intermediate factors, provider stress and unconscious bias, which contribute to poor and inequitable PCMC. CPIPE, which has five key strategies—provider training, peer support, mentorship, embedded champions, and leadership engagement—was successfully piloted over 1 year in two intervention and four control health facilities in Migori County, Kenya. In this presentation, we will describe the process toward the development of the intervention, present the preliminary effectiveness results based on a mixed methods evaluation of the pilot study, and introduce the CPIPE cluster-randomized control trial in Kenya and Ghana. 

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  • Robert Alan Mansfield

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