Optimizing the Clinical Encounter: The Science of Listening
Session moderated by Lekshmi Santhosh

Despite the rapid technological advancements in healthcare, there is one free intervention that has been proven to transform care and optimize health outcomes: effective listening. In addition to helping patients, effective listening could serve as a prescription for physicians in this time of burnout. In this Grand Rounds, Dean Schillinger, UCSF faculty member and author of an acclaimed new book, will offer insights into the different forms of listening and explore the connection between attention and patient well-being and clinical outcomes.

Speaker:
Dean-David Schillinger, MD, is the director of the UCSF Health Communications Research program and is a UCSF primary care physician, scientist, author, public health leader, and international expert in health communication. He is the inaugural holder of the Andrew B. Bindman Professorship in Primary Care and Health Policy at UCSF and co-directs an NIH-funded Center to promote diabetes-related health equity. Schillinger has also served as chief of the UCSF Division of General Internal Medicine at ZSFG and of the Diabetes Prevention and Control Program for the California Department of Public Health. He co-founded the UCSF Action Research Center for Health Equity, a leading research center committed to addressing the social, environmental and commercial determinants of health. He recently published a best-selling and critically acclaimed book, Telltale Hearts: A Public Health Doctor, His Patients, and the Power of Story.